Welcome to Jorya Online website online store. Please take some time to read these Terms & Conditions (T&C) prior to using the site (http://joryaonline.com). Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C.
We are Gipson Marketing (M) Sdn Bhd, a registered company in Malaysia, with registration number 1207348-A and our registered office address is B-G-13, Fortune Avenue 1, Jalan Metro Perdana 1, Taman Usahawan Kepong 52100 Kuala Lumpur Malaysia.
We can be contacted by email@example.com .
Our working hours are Monday-Friday, 10am – 7pm (excluding local public holiday).
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Jorya Online.
- You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed.
- You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.
- We reserve the right to decline any request of amend order if the order has already processed.
- Combine order is strictly not allowed. All orders are shipped out according to order number.
- If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
- We accept payment via iPay88 (payment gateway) , Bank Transfer and Cash Deposit.
- Please complete the payment and provide payment notification to us within 24 hours upon order placed as all unpaid orders will be automatically cancelled after time limit.
- If your order is cancelled due to no payment notification done in time limit, refund would only be done as store credit, no cash refund is allowed.
- The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.
- Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide.
- Our mailing day is Monday to Friday, excluding weekend and local public holiday.
- Ready stocks order will be mailed in 1-3 working days upon payment verification while preorder will be mailed around preorder’s ETA (estimated time of arrival) which are stated in every product detail.
- Orders consist of preorder and ready stock item will be mailed out separately (except from international order, which ready stock will be sent together when preorder arrive)
- All orders are shipped out according to order number, no combined order is allowed.
- Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.
- We shall not be responsible for lost parcel if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any)
- For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it.
- We’ll be in touch via email in the event of a bounced parcel.
- Cost of re-delivery charged will be borne by customer.
- Bounced parcel that are unclaimed after 180 days will be deemed as Jorya Online’s property and no compensation will be offered as sufficient response time has been given.
Product Description and Defects
We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only.
- Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
- Minor variations in measurement (within 0.8 inches) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate.
- Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not be considered as defect.
- If you believe you have received a defective item, at firstname.lastname@example.org your order number, and a few photographs of the defect.
- Item returned must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer available, credit voucher with no expiry date will be issued.
- Postage fee incurred will be borne by us with the provided shipping cost receipt if the item acknowledged to be defective.
- Return must be done within 10 working days upon receiving your order.
- Returns are provided for all items (except inner wears, swim wears, accessories and bag).
- Item in sales category is strictly not allowed to return or exchange.
- Items which have sizes may request exchange to suitable size. All shipping fee will borne by customer.
- New in items are allowed to return. Same value of credit voucher will be given once received return parcel.
- Return must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered).
- Must complete and enclose the return form with your returned items.
- We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
- Refund would only be done as store credit voucher, strictly no cash refund is allowed.
- Store credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 30 days from the date of issued.
- You are responsible for the shipping cost and custom duty of returned item.
- You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.
If we decide to change our T&Cs for the Site, we will post the revised T&Cs here. Please check back frequently to see any updates or changes to our T&Cs. Any changes will not affect any Orders that you have placed, and that we have accepted, prior to the date of the change. Your continued use of the Site indicates your assent to the T&Cs as posted.